Summary of Position:
All bakery team members must be very detail oriented, precise, and work well as part of a team. A Floor Manager is primarily responsible for leading the preparation and production schedule of all items that are executed by the bakery. The Floor Manager provides daily supervision and support to the bakery staff. This person ensures that all items prepared during their shift meet or exceed company standards, and that work is completed in a timely, safe, and sanitary fashion. They work closely with other Floor Managers and the Bakery Manger to ensure smooth and efficient operation of the bakery. This role is essential to providing overall stability to the team and operations.
Essential Duties and Responsibilities:
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Must understand and comply with all cooking methods, portion sizes, quality standards, cleanliness standards and procedures of the bakery; Ensure completion of daily cleaning projects
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Keep workspace clean and organized, direct staff to maintain clean and sanitary workspaces
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Oversee and guide the correct setup, maintenance and breakdown of stations and food prep areas; Ensure proper food labeling and storage, and FIFO rotation of all stocked items
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Stock sufficient levels of food products and tools within work stations to ensure a smooth and efficient workflow and shift
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Work closely with all stations and shifts to maintain production timelines and quality standards
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Complete daily inventory of pastry station items in order to generate daily prep lists and place orders with vendors
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Use Flexibake to print daily delivery invoices, special orders, bread recipes; Update/change pars and invoices based on client and cafe needs, input Shopify/Client orders
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Work with Bakery Manager to schedule production for seasonal and holiday-specific items
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Floor Managers act as a primary bridge of communication with Cafe Managers, and must address time-sensitive information with curiosity and urgency; Utilize Slack to answer questions from the cafes and communicate item shortages/changes
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Communicate any staffing changes or issues immediately to Bakery Manager and coordinate with Bakery Manager to find a resolution; Assist staff with clocking in and out as needed
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Must possess knowledge of all pieces of equipment , and the proper use, care and cleaning of those items
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Discuss any product shortages or product quality issues to Bakery Manager in order to address quickly and generate solutions
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Utilize gentle pressure and positive communication to keep staff on task and interacting professionally and cooperatively
Position Capabilities:
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Communicate effectively and clearly with all bakery and warehouse staff; Translate between English and Spanish as needed
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Is consistently at work and on time; ensures work responsibilities are covered when absent
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Ability to work quickly and safely with knives and heavy equipment to prepare raw and cooked foods
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Ability to multi-task under pressure and maintain a calm demeanor and attitude; Pivot and change production plans as needed; Cover other areas/stations in the bakery when needed
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Must act professionally with co-workers, supervisors, vendors, and neighboring businesses
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Must possess a willingness to make decisions; exhibits sound and accurate judgment
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Must readily support new processes and procedures, and promote a team-oriented environment to enhance productivity, build morale, and control costs
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Ability to get along and communicate with a diverse array of personalities
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Readily accepts constructive feedback, contributes to building a positive team spirit, identifies and resolves problems in a timely manner and asks for help when needed
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Shows respect and sensitivity for cultural differences, promotes a harassment-free environment
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Must be able to stand and move around for the entirety of an 8-10 hour shift, and have the ability to lift 50 pounds
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Must be able to climb ladders and use small equipment to access shelving and platforms within the warehouse, and storage areas of bakery