Assistant General Manager


Under the direction of the General Manager the AGM provides day-to-day assistance and support to the front of house management team, floor team and BOH by assisting with the day-to day operations of the restaurant and maintaining the highest equality of service standards, plate presentation, cleanliness, sanitation, and safety. The AGM is directly accountable for the supervision and management of the management team, register staff, baristas, runners and bussers. In the absence of the General Manager, oversees and coordinates the activities concerning all café operations.

Restaurant Floor Manager Work Environment:
The AGM is responsible for the day-to-day operations of the restaurant.  They oversee all aspects of operations, including staffing, purchasing, scheduling, and training. They’re responsible for ensuring that everything runs smoothly and efficiently—from customer service to food quality. The AGM supervises the FOH staff, oversees the preparation of food and drinks, and ensures that the FOH are clean and well-stocked. They’re responsible for overseeing all the activity that takes place in their restaurant at any given time—from aiding guests, to taking orders, serving food and drinks, handling customer complaints, and employee issues. In addition to the oversight of all daily restaurant operations the AGM is a critical support of the General Manager, by assisting with the consistent maintenance of existing procedures and the development and implementation of new restaurant procedures. The AGM is responsible for the coordination of the floor management team and the success of all FOH employees as well as connecting with Kitchen Managers to allow for success in BOH as well. As AGM, you are ultimately an extension of the General Manager and fully responsible for the success of your restaurant’s operations.